Harrington, Dr. H. J. <br/><br/>
Business Process improvement: the breakthrough strategy for total quality, productivity, and competitiveness 

 - New York  McGraw Hill  1991 
 - 274 p. 
<br/><br/><label>ISBN: </label>9780070267688 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality Control; Production Management-Quality control
<br/><br/><label>Dewey Class. No.: </label>658.562  HAR