TY  - BOOK
AU  - Harrington, Dr. H. J.
TI  - Business Process improvement: the breakthrough strategy for total quality, productivity, and competitiveness
SN  - 9780070267688
U1  - 658.562  HAR 
PY  - 1991///
CY  - New York
PB  - McGraw Hill
KW  - Quality Control; Production Management-Quality control
ER  -