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21.
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Customer Relationship Management: a step by step approach by Mohamed, H Peeru | Sagadevan, A. Material type:  Text; Format:
print
; Literary form:
Not fiction
Publication details: New Delhi Vikas Publishing House 2008Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.812 MOH-C (2). Withdrawn (1).
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22.
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What the customer wants you to know by Charan, Ram. Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Delhi Penguin Books 2007Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.812 CHA-W (1).
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23.
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Customer obsession by Azevedo, Abaete De | Pomeranz, Ricardo. Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Delhi TMH 2009Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.812 AZE-C (1).
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24.
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25.
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Strategic customer management by Piercy, Nigel F | Lane, Nikala. Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Delhi Oxford University Press 2009Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.812 PIE-S (1).
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26.
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Real thing: coke's bumpy ride through india by Banerjee, Nantoo. Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Kolkata Front Page 2009Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.812 BAN-R (1).
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27.
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28.
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Meeting customer needs by Smith, Ian. Edition: 3rd ed.Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Oxford Butterworth-Heinemann 2008Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.812 SMI-M (1).
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29.
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Successful customer service: get brilliant results fast by Rowson, Pauline. Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Delhi Viva Books 2010Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.812 ROW-S (1).
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30.
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31.
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32.
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33.
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34.
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35.
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Focusing on your customer by HBR. Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Boston HBS Press 2010Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.812 HBR (1).
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36.
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Customer relationship management by Shainesh, G | Sheth, Jagdish N. Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Delhi Macmillan 2006Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.812 SHA-C (1).
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37.
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Customer relationship management: concepts and cases by Rai, Alok Kumar. Edition: 2 ed.Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: New Delhi PHI 2013Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.812 RAI-C (1).
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38.
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Customer Relationship Management by Peelen, Ed. Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: New Delhi Pearson 2011Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.812 PEE-C (1).
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39.
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Relationship Marketing by Godson Mark. Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: New Delhi Oxford University Press 2016Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.812 GOD-R (4).
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40.
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