Your search returned 2 results.

1.
Call centre training handbook: a complete guide to learning & development in contact centres

by Wilson, John P.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Delhi Kogan Page 2009Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.3124 WIL-C (1).

2.
Experiential learning

by Beard, Colin | Wilson, John P.

Edition: 2 ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Delhi Kogan Page 2006Availability: Items available for loan: FIIB's Knowledge CentreCall number: 153.152 BEA (1).

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