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Preemptive CRM

by Ellis, Len.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Delhi AIMA 2009Availability: Items available for loan: FIIB's Knowledge Centre (1).

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Preemptive CRM: Retaining Customers when competition emulates

by Ellis, Len.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Excel Multimedia 2005Availability: Items available for loan: FIIB's Knowledge Centre (1).

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