Exceptional customer service: Going beyond your good service to exceed the customer's expectation

By: Ford, LisaContributor(s): McNair, David; Perry, BillMaterial type: TextTextPublication details: Delhi Viva Books 2009Description: 195 pISBN: 9781580624589Subject(s): Customer serviceDDC classification: 658.812 FOR-E
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30.6 		Marketing 658.812 FOR-E (Browse shelf (Opens below)) 1 Available 13619

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