000			00445nam a2200157Ia 4500
008			221102s9999 xx 000 0 und d
020			_a9788131517284
082			_a658.562 EVA-Q
100			_aEvans, James R.
245		0	_aQuality & performance excellence: management organization and strategy
250			_a6th ed.
260			_bCengage Learning _aNew Delhi _c2013
300			_a444 p.
650			_aTotal quality management
942			_cBK
999			_c10140 _d10140