| 000 | 00537nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 221102s9999 xx 000 0 und d | ||
| 020 | _a97881315177734 | ||
| 082 | _a658.809 MAT-S | ||
| 100 | _aMetters, Richard | ||
| 245 | 0 | _aSuccessful service operation management | |
| 250 | _a2nd ed. | ||
| 260 |
_bCengage Learning _aNew Delhi _c2017 |
||
| 300 | _a406 p. | ||
| 650 | _aCustomer services-Management; Customer services-Management-Case studies | ||
| 700 | _aMetters, Kathryn King; Pullman, Madeleine.; Walton, Steve | ||
| 942 | _cBK | ||
| 999 |
_c10210 _d10210 |
||