| 000 | 00497nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 221102s9999 xx 000 0 und d | ||
| 020 | _a9789386858771 | ||
| 082 | _a658.809 HOF-S | ||
| 100 | _aHoffman, K. Douglas | ||
| 245 | 0 | _aService marketing: concepts strategies and cases | |
| 250 | _a5th ed. | ||
| 260 |
_bCengage Learning _aNew Delhi _c2018 |
||
| 300 | _a458 p. | ||
| 650 | _aService industries-Marketing; Service industries-Management | ||
| 700 | _aBateson, John E.G. | ||
| 942 | _cBK | ||
| 999 |
_c10215 _d10215 |
||