| 000 | 00386nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 221102s9999 xx 000 0 und d | ||
| 020 | _a9780875843339 | ||
| 082 | _a658.812 HBR | ||
| 100 | _aHBR | ||
| 245 | 0 | _aKeeping customers | |
| 260 |
_bHarvard business school _aUSA _c1993 |
||
| 300 | _a384p p. | ||
| 650 | _aCRM | ||
| 700 | _aShapiro, Benson P.; Sviokla, John J. | ||
| 942 | _cBK | ||
| 999 |
_c1095 _d1095 |
||