000			00659nam a22002177a 4500
005			20230118131400.0
008			230118b |||||||| |||| 00| 0 eng d
020			_a9780070530423
082			_a658.809 ZEI-S
100			_aZeithaml, Valarie A.
245			_aServices Marketing: Integrating Customer Focus across the firm
250			_a3rd ed.
260			_aNew Delhi _bTata McGraw-Hill Publishing Company Limited _c2005
300			_a668
500			_aIncludes index
650			_aServices Industries-Marketing-India
650			_aServices Industries-Management
650			_aCustomer Services-Marketing
700			_aBitner, Mary Jo
942			_cBK
999			_c11319 _d11319