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|---|---|---|---|
| 008 | 221102s9999 xx 000 0 und d | ||
| 020 | _a8174460004 | ||
| 082 | _a658.812 LYT-W | ||
| 100 | _aLytle, John F | ||
| 245 | 0 | _aWhat do your customers really want?: here's a sure-fire way to find out | |
| 260 |
_bExcel Books _aDelhi _c1997 |
||
| 300 | _a238p p. | ||
| 650 | _aCRM | ||
| 942 | _cBK | ||
| 999 |
_c1146 _d1146 |
||