| 000 | 00670nam a22002417a 4500 | ||
|---|---|---|---|
| 005 | 20240125114312.0 | ||
| 008 | 240125b |||||||| |||| 00| 0 eng d | ||
| 020 | _a9789356067400 | ||
| 082 | _a658.812 JOH-S | ||
| 100 | _aJohnston, Robert | ||
| 245 | 0 |
_aService operations management: _bImproving service delivery/ _cRobert Johnston. et. al. |
|
| 250 | _a5th ed. | ||
| 260 |
_bPearson education _aNoida _c2023 |
||
| 300 | _a609p. | ||
| 500 | _aIncludes index | ||
| 650 | _aCustomer Services-Management; | ||
| 650 | _aOperation Management | ||
| 700 | _aClark, Graham; | ||
| 700 | _aSlack, Nigel | ||
| 700 | _aShulver, Michael | ||
| 942 | _cBK | ||
| 942 | _n0 | ||
| 999 |
_c11484 _d11484 |
||