000 00307nam a2200121Ia 4500
008 221102s9999 xx 000 0 und d
082 _a658.8 SHA
100 _aShankar, Ravi
245 0 _aService Marketing: the indian experience
260 _bSouth Asia Pub
_aDelhi
_c1997
300 _a550p p.
942 _cBK
999 _c1928
_d1928