000			00381nam a2200133Ia 4500
008			221102s9999 xx 000 0 und d
020			_a8174461175
082			_a658.562 TOT
245		0	_aTotal quality management: creating a quality environment for the new millennium
260			_bExcell Pub _aDelhi _c1999
300			_a890p p.
650			_aTotal quality management
942			_cBK
999			_c2104 _d2104