| 000 | 00410nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 221102s9999 xx 000 0 und d | ||
| 020 | _a9780321055910 | ||
| 082 | _a658.809 RUS-S | ||
| 100 | _aRust, Roland T. | ||
| 245 | 0 | _aService marketing | |
| 260 |
_bAddison Wesley _aUSA _c1999 |
||
| 300 | _a506 p. | ||
| 650 | _aService Marketing | ||
| 700 | _aZahorik, Antony J.; Keiningham, Timothy L. | ||
| 942 | _cBK | ||
| 999 |
_c2121 _d2121 |
||