| 000 | 00389nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 221102s9999 xx 000 0 und d | ||
| 020 | _a9780761993056 | ||
| 082 | _a658.4013 MUR-M | ||
| 100 | _aMurthy, D.B.N. | ||
| 245 | 0 | _aManaging quality: a practical guide to customer satisfaction | |
| 260 |
_bResponse _aDelhi _c1999 |
||
| 300 | _a225 p. | ||
| 650 | _aManaging quality | ||
| 942 | _cBK | ||
| 999 |
_c2258 _d2258 |
||