000 00311nam a2200121Ia 4500
008 221102s9999 xx 000 0 und d
100 _aRamphal, M K
245 0 _aService marketing concepts, applications & cases
260 _bGalgotia Pub
_aDelhi
_c2000
300 _a615 p.
700 _aGupta, S L
942 _cBK
999 _c2288
_d2288