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| 020 | _a8174462678 | ||
| 082 | _a658.809 SHA-S | ||
| 100 | _aShankar, Ravi | ||
| 245 | 0 | _aService Marketing: text & readings | |
| 260 |
_bExcel Pub _aDelhi _c2002 |
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| 300 | _a656p p. | ||
| 650 | _aService marketing | ||
| 942 | _cBK | ||
| 999 |
_c2964 _d2964 |
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