| 000 | 00366nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 221102s9999 xx 000 0 und d | ||
| 082 | _a658.4012 GUT | ||
| 100 | _aGutek, Barbara A. | ||
| 245 | 4 | _aThe brave new service strategy | |
| 260 |
_bAmacom _aNewYork _c2000 |
||
| 300 | _axvi,316p p. | ||
| 650 | _aService strategy | ||
| 700 | _aWelsh, Theresa | ||
| 942 | _cBK | ||
| 999 |
_c3129 _d3129 |
||