000			00339nam a2200145Ia 4500
008			221102s9999 xx 000 0 und d
082			_a658.809 JOS-M
100			_aJoseph, T.M
245		0	_aManagement of services
250			_a1st ed
260			_bHPH _aDelhi _c2002
300			_a229p p.
650			_aServices management
942			_cBK
999			_c3202 _d3202