| 000 | 00454nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 221102s9999 xx 000 0 und d | ||
| 020 | _a9780684860350 | ||
| 082 | _a658.812 HIE-B | ||
| 100 | _aHiebeler, Robert | ||
| 245 | 0 | _aBest Practices: building your business with customer-focused solutions | |
| 260 |
_bSimon and Schuster Pub _aLondon _c1999 |
||
| 300 | _a236p p. | ||
| 650 | _aCRM | ||
| 700 | _aKelly, Thomas B; Ketteman, Charles | ||
| 942 | _cBK | ||
| 999 |
_c3324 _d3324 |
||