| 000 | 00393nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 221102s9999 xx 000 0 und d | ||
| 020 | _a9788178085685 | ||
| 082 | _a658.812 DYC-C | ||
| 100 | _aDyche, Jill | ||
| 245 | 0 | _aCRM handbook: A business guide to customer relationship management | |
| 260 |
_bPearson education _aDelhi _c2004 |
||
| 300 | _axxiv,307p p. | ||
| 650 | _aCRM | ||
| 942 | _cBK | ||
| 999 |
_c3420 _d3420 |
||