| 000 | 00411nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 221102s9999 xx 000 0 und d | ||
| 020 | _a9781578512447 | ||
| 082 | _a658.812 MCK-T | ||
| 100 | _aMckenna, Regis | ||
| 245 | 0 | _aTotal access: Giving customer what they want in anytime, anywhere world | |
| 260 |
_bHarvard Business School Press _aBoston _c2002 |
||
| 300 | _axv,252 p. | ||
| 650 | _aCRM | ||
| 942 | _cBK | ||
| 999 |
_c3617 _d3617 |
||