000			00441nam a2200145Ia 4500
008			221102s9999 xx 000 0 und d
020			_a9780415921992
082			_a658.812 GRO-C
100			_aGronstedt, Anders
245		0	_aCustomer century: Lesson from world class companies in integrated marketing and communications
260			_bRoutledge _aNew york _c2000
300			_a238 p.
650			_aCustomer Relation- Marketing
942			_cBK
999			_c4107 _d4107