| 000 | 00443nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 221102s9999 xx 000 0 und d | ||
| 020 | _a9780873893640 | ||
| 082 | _a658.812 KES-M | ||
| 100 | _aKessler, Sheila | ||
| 245 | 0 | _aMeasuring and managing customer satisfaction: Going for the gold | |
| 260 |
_bASQC Quality Press _aWisconsin _c1996 |
||
| 300 | _a228 p. | ||
| 650 | _aConsumer satisfaction-Evaluation; Consumer relations | ||
| 942 | _cBK | ||
| 999 |
_c4119 _d4119 |
||