| 000 | 00428nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 221102s9999 xx 000 0 und d | ||
| 020 | _a9798174464131 | ||
| 082 | _a658.812 MAN | ||
| 100 | _aNargundkar, Rajendra | ||
| 245 | 0 | _aManaging customer relationship in services industries | |
| 260 |
_bExcel Books _aDelhi _c2005 |
||
| 300 | _a266 p. | ||
| 650 | _aCRM | ||
| 700 | _aPanda, Tapan K; Nargundkar, Rajendra | ||
| 942 | _cBK | ||
| 999 |
_c4167 _d4167 |
||