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| 008 | 221102s9999 xx 000 0 und d | ||
| 020 | _a9788190238113 | ||
| 082 | _a658.809 JAU-R | ||
| 100 | _aJauhari, Vinnie | ||
| 245 | 0 | _aReadings in services management | |
| 260 |
_bIIMT _aGurgaon _c2005 |
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| 300 | _a470 p. | ||
| 650 | _aServices Management | ||
| 700 | _aVenkatesh, Umashankar | ||
| 942 | _cBK | ||
| 999 |
_c4170 _d4170 |
||