000 00312nam a2200109Ia 4500
008 221102s9999 xx 000 0 und d
100 _aRawat, Sudhanshu
245 0 _aIT tools for enhancing and quality application for delivering CRM
260 _bExcell Media
_aDelhi
_c2005
700 _aMago, Sanjeev
942 _cBK
999 _c4302
_d4302