000			00335nam a2200133Ia 4500
008			221102s9999 xx 000 0 und d
082			_a658.812 ICF
100			_aICFAI
245		0	_aCase studies in customer relationship management
260			_bICFAI _aHyderabad _c2005
300			_a122 p.
650			_aCRM; Management
942			_cBK
999			_c4533 _d4533