000 00400nam a2200145Ia 4500
008 221102s9999 xx 000 0 und d
020 _a9781557533708
082 _a658.812 DUL-C
100 _aDuchessi, Peter
245 0 _aCrafting Customer Value: the art and science
260 _bPurdue University Press
_aIndiana
_c2002
300 _a193 p.
650 _aCRM; Crafting Art; Science
942 _cBK
999 _c4855
_d4855