000 | 00400nam a2200145Ia 4500 | ||
---|---|---|---|
008 | 221102s9999 xx 000 0 und d | ||
020 | _a9781557533708 | ||
082 | _a658.812 DUL-C | ||
100 | _aDuchessi, Peter | ||
245 | 0 | _aCrafting Customer Value: the art and science | |
260 |
_bPurdue University Press _aIndiana _c2002 |
||
300 | _a193 p. | ||
650 | _aCRM; Crafting Art; Science | ||
942 | _cBK | ||
999 |
_c4855 _d4855 |