000 00392nam a2200145Ia 4500
008 221102s9999 xx 000 0 und d
020 _a9788178293349
082 _a658.809 GIL-S
100 _aGilmore, Audrey
245 0 _aServices, marketing and management
260 _bResponse Books
_aDelhi
_c2006
300 _a215 p.
650 _aMarketing management; Service Marketing
942 _cBK
999 _c4978
_d4978