| 000 | 00443nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 221102s9999 xx 000 0 und d | ||
| 020 | _a9788131503270 | ||
| 082 | _a658.809 HOF-S | ||
| 100 | _aHoffman, K Douglas | ||
| 245 | 0 | _aService Marketing: concepts, strategies and cases | |
| 250 | _a3rd ed. | ||
| 260 |
_bThomson _aAustralia _c2007 |
||
| 300 | _a588 p. | ||
| 650 | _aService Marketing | ||
| 700 | _aBateson, J. E. G. | ||
| 942 | _cBK | ||
| 999 |
_c5191 _d5191 |
||