| 000 | 00424nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 221102s9999 xx 000 0 und d | ||
| 020 | _a9780007252053 | ||
| 082 | _a658.812 BLA-R | ||
| 100 | _aBlanchard, Ken | ||
| 245 | 0 | _aRaving Fans!: a revolutionary Approach to Customer Service | |
| 260 |
_bHarperCollins _aLondon _c1998 |
||
| 300 | _a137 p. | ||
| 650 | _aCustomer Service | ||
| 700 | _aBowles, Shelden | ||
| 942 | _cBK | ||
| 999 |
_c5205 _d5205 |
||