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| 008 | 221102s9999 xx 000 0 und d | ||
| 020 | _a9780670081851 | ||
| 082 | _a658.812 CHA-W | ||
| 100 | _aCharan, Ram | ||
| 245 | 0 | _aWhat the customer wants you to know | |
| 260 |
_bPenguin Books _aDelhi _c2007 |
||
| 300 | _a178 p. | ||
| 650 | _aCustomer; Sales | ||
| 942 | _cBK | ||
| 999 |
_c5822 _d5822 |
||