000 00298nam a2200121Ia 4500
008 221102s9999 xx 000 0 und d
082 _a658.4038 BRA
100 _aBraithwaite, Timathy
245 0 _aInformation service excellence
260 _bTMH
_aNew Delhi
_c1996
300 _a145p p.
942 _cBK
999 _c584
_d584