| 000 | 00368nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 221102s9999 xx 000 0 und d | ||
| 082 | _a658.812 KUM | ||
| 100 | _aKumar, V | ||
| 245 | 0 | _aCustomer relationship management: a databased approach | |
| 260 |
_bJohn Wiley _aDelhi _c2008 |
||
| 300 | _a323 p. | ||
| 650 | _aCRM | ||
| 700 | _aReinartz, Werner J | ||
| 942 | _cBK | ||
| 999 |
_c5998 _d5998 |
||