| 000 | 00398nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 221102s9999 xx 000 0 und d | ||
| 082 | _a658.4012 TYA | ||
| 100 | _aTyagi, Rakesh K | ||
| 245 | 0 | _aComplete and balanced service scorecard | |
| 260 |
_bPearson Education _aDelhi _c2009 |
||
| 300 | _a293 p. | ||
| 650 | _aBalanced Scorecard; Service scorecard | ||
| 700 | _aGupta, Praveen | ||
| 942 | _cBK | ||
| 999 |
_c6162 _d6162 |
||