000 00400nam a2200157Ia 4500
008 221102s9999 xx 000 0 und d
020 _a9788131505502
082 _a658.562 EVA-T
100 _aEvans, James R
245 0 _aTotal quality: management, organization, and strategy
250 _a4th ed.
260 _bCengage Learning
_aDelhi
_c2005
300 _a467 p.
650 _aTQM
942 _cBK
999 _c6359
_d6359