| 000 | 00466nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 221102s9999 xx 000 0 und d | ||
| 020 | _a9781580624589 | ||
| 082 | _a658.812 FOR-E | ||
| 100 | _aFord, Lisa | ||
| 245 | 0 | _aExceptional customer service: Going beyond your good service to exceed the customer's expectation | |
| 260 |
_bViva Books _aDelhi _c2009 |
||
| 300 | _a195 p. | ||
| 650 | _aCustomer service | ||
| 700 | _aMcNair, David; Perry, Bill | ||
| 942 | _cBK | ||
| 999 |
_c6421 _d6421 |
||