| 000 | 00409nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 221102s9999 xx 000 0 und d | ||
| 020 | _a9788131217801 | ||
| 082 | _a658.812 SMI-M | ||
| 100 | _aSmith, Ian | ||
| 245 | 0 | _aMeeting customer needs | |
| 250 | _a3rd ed. | ||
| 260 |
_bButterworth-Heinemann _aOxford _c2008 |
||
| 300 | _a218 p. | ||
| 650 | _aCustomer satisfcation; Customer relations | ||
| 942 | _cBK | ||
| 999 |
_c6438 _d6438 |
||