000			00437nam a2200145Ia 4500
008			221102s9999 xx 000 0 und d
020			_a9781422139066
082			_a658.3152 NAY-E
100			_aNayar, Vineet
245		0	_aEmployees first, customers second: turning conventional management upside down
260			_bHBS Press _aBoston _c2010
300			_a198 p.
650			_aCustomers; Management--Employee participation
942			_cBK
999			_c6875 _d6875