| 000 | 00447nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 221102s9999 xx 000 0 und d | ||
| 020 | _a9780749456832 | ||
| 082 | _a658.3124 WIL-C | ||
| 100 | _aWilson, John P. | ||
| 245 | 0 | _aCall centre training handbook: a complete guide to learning & development in contact centres | |
| 260 |
_bKogan Page _aDelhi _c2009 |
||
| 300 | _a319 p. | ||
| 650 | _aCustomer services--Management; Training | ||
| 942 | _cBK | ||
| 999 |
_c7168 _d7168 |
||