000			00449nam a2200145Ia 4500
008			221102s9999 xx 000 0 und d
020			_a9788120342705
082			_a658.812 EVE-A
100			_aEvenson, Renee
245		0	_aAward-winning customer service: 101 ways to guarantee great performance
260			_bPrentice Hall of India _aDelhi _c2011
300			_a232 p.
650			_aCustomer relations; Customer satisfaction; Marketing
942			_cBK
999			_c7517 _d7517