| 000 | 00465nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 221102s9999 xx 000 0 und d | ||
| 020 | _a9788131214350 | ||
| 082 | _a658.812 KNO-C | ||
| 100 | _aKnox, Simon | ||
| 245 | 0 | _aCustomer relationship management: Perspective from the marketplace | |
| 260 |
_bButterworth Heinemann _aDelhi _c2008 |
||
| 300 | _a302 p. | ||
| 650 | _aCRM | ||
| 700 | _aMaklan, Stan; Payne, Adrian; Peppard, Joe; Ryals, Lynette | ||
| 942 | _cBK | ||
| 999 |
_c7552 _d7552 |
||