000 00380nam a2200157Ia 4500
008 221102s9999 xx 000 0 und d
020 _a9788181479914
082 _a658.562 OAK-T
100 _aOakland, John S.
245 0 _aTotal quality management: text with cases
250 _a3 ed.
260 _bElsevier
_aDelhi
_c2010
300 _a483 p.
650 _aTQM
942 _cBK
999 _c7574
_d7574