000 00333nam a2200145Ia 4500
008 221102s9999 xx 000 0 und d
020 _a9781422129753
082 _a658.812 HBR
100 _aHBR
245 0 _aFocusing on your customer
260 _bHBS Press
_aBoston
_c2010
300 _a90 p.
650 _aCustomer
942 _cBK
999 _c7725
_d7725