000 00281nam a2200121Ia 4500
008 221102s9999 xx 000 0 und d
082 _a658.4058
100 _aOuld Martyn A
245 0 _aBusiness Process Management
260 _bViva
_aDelhi
_c2010
300 _a346 p.
942 _cBK
999 _c8516
_d8516