000 00397nam a2200157Ia 4500
008 221102s9999 xx 000 0 und d
020 _a9788131505182
082 _a658.812 BAR-C
100 _aBaran, Roger J
245 0 _aCustomer Relationship management
260 _bCengage
_aNew Delh
_c2008
300 _a308 p.
650 _aCRM
700 _aGalka Robert J; Strunk Daniel P
942 _cBK
999 _c8657
_d8657