000 00495nam a2200157Ia 4500
008 221102s9999 xx 000 0 und d
020 _a9788131732274
082 _a658.562 BES-T
100 _aBesterfield, Dale H
245 0 _aTotal Quality Management
260 _bPearson
_aDelhi
_c2013
300 _a558 p.
650 _aTotal Quality Management
700 _aBesterfield-Michna, Carol; Besterfield, Glen H.; Besterfield-Sacre, Mary; Urdhwareshe, Rashmi; Urdhwareshe, Hemant
942 _cBK
999 _c8784
_d8784